HideMyAss Review

hidemyass reviewIf you’re wondering whether HideMyAss (HMA) is the best VPN service, you’re in the right place as this review attempts to answer that question. HideMyAss VPN is one of the many VPN providers based in the UK that provides a range of VPN services that enable users to browse the Web anonymously with privacy as well as bypass website restrictions imposed by governments or private companies. However, there’s more to choosing the right VPN service than just being known. In this review, we’ll look at the factors that make HMA what it is and whether the service is suited to your needs.


Packages and Plans

HMA offers three pricing plans including a one month plan of $11.52, a six months plan for $49.99 (or 8.33 per month), and a one year plan for $78.66 (or $6.55 per month). All three plans come with a 30-day money back guarantee and all three plans give users access to the provider’s 413 VPN servers.  

Server Information

As of May 2013, HMA has 413 VPN servers in 55 countries, with approximately 49500 IP addresses, according to the official website. In the US alone, there are more than 170 servers comprising 22257 IP addresses. Moreover, new server locations and IP addresses are added on a regular basis. Remember, the more servers a VPN provider has, the higher the chances that you’ll find a server closer to your current location, hence improved connection speed.

Security and Privacy

HMA supports all the major VPN protocols such as L2TP, Open VPN, and PPTP. Moreover, the service typically groups its servers by protocol, thus allowing users to select VPN servers that support a given protocol in a particular country. With this feature, it’s easy to select the best protocol that suits your needs and current location.

OpenVPN is usually the most recommended protocol as it provides maximum security via the OpenSSL libraries it access for encryption and authentication. In addition, OpenVPN is flexible in that you can run almost any type of application since it can be configured on port 443, the same port used for HTTP.

That said, if you’re going to be using HMA VPN on a mobile device, then the most ideal protocols are PPTP, L2TP, and IPSec.

Customer Support

Many HMA customers report an overall positive experience with the service’s customer support. Most notably, they are very responsive to email queries. However, live chat support is the fastest way to get your queries answered and it is active 12 hours a day. There’s also an online user forum where you can get assistance.

That said, email support seems a better support channel if you want more technical help such as billing. With email, you can keep the records and always reference them in future when you need to.

Any cons to worry about?

While HMA is generally a solid VPN provider, it’s not 100 perfect. The service has questionable logging policies as it records and keeps certain information on its subscribers. This obviously puts a dent in the level of anonymity users can  enjoy with a HMA VPN subscription.

But according to HMA, they claim that the only information they log is user login and logout time. They do not record user activity online.

But the best judge is you. You can try out HMA temporarily (you get a money back guarantee on any package) and be your own judge.


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